Service Desk

{"xsrfToken":"BCT2-D1Y7-LG23-W5X5_7e5bc7ab433443d1e9b7f6a0d57eca8ebcde144f_lout","branding":{"id":"3","key":"tsd","name":"Service Desk requests","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/4","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the EVRYTHNG Service Desk","sharedPortalName":"EVRYTHNG Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EVRYTHNG Service Desk","sharedPortalName":"EVRYTHNG Service Desk","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"tsd","projectId":14101,"serviceDeskId":3,"name":"Service Desk requests","description":"<p>Welcome to the EVRYTHNG Service Desk. You can raise a request from the options provided.</p> \n<p>You can view the current status of our services here: <a href=\"http://status.evrythng.com\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">http://status.evrythng.com</a></p> \n<p>Support requests are covered by our Enterprise SLA, which is available here: <a href=\"http://evrythng.com/legal/sla/\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">http://evrythng.com/legal/sla/</a></p> \n<p>For general Platform knowledge and queries, have a look at our extensive Developer Hub documentation: <a href=\"http://developers.evrythng.com/docs\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">http://developers.evrythng.com/docs</a></p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"23","name":"Ask a question","descriptionHtml":"<p>Please provide a Summary of your request, and add as much detail as possible to the Description field. You can use the Severity drop-down to indicate the level of urgency (you should also justify this urgency in your Description).</p>","callToAction":"Ask a question","introHtml":"<p>Ask for help, an answer to a question, documentation support, etc</p>","icon":14227,"iconUrl":"https://evrythng.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14227","groups":[5],"key":""},{"id":"26","name":"Suggest a feature","descriptionHtml":"<p>Please provide a Summary of your suggestion, and add as much detail as possible to the Description field.</p>","callToAction":"Suggest a feature","introHtml":"<p>Make a suggestion for a new feature, or an improvement to an existing feature</p>","icon":14207,"iconUrl":"https://evrythng.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14207","groups":[5],"key":""},{"id":"27","name":"Report a problem","descriptionHtml":"<p>Please provide a Summary of your issue, and add as much detail as possible to the Description field. You can use the Severity drop-down to indicate the level of urgency (you should also justify this urgency in your Description).</p>","callToAction":"Report a problem","introHtml":"<p>Report a problem such as a bug or outage</p>","icon":14238,"iconUrl":"https://evrythng.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14238","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"Create a ticket"}],"orderMapping":{"5":[27,23,26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7b988b00-f522-3d04-8aae-bc371fb9bcf5","appLinkName":"System Confluence","appLinkUrl":"https://evrythng.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Support Knowledge Base","spaceUrl":"https://evrythng.atlassian.net/wiki/wiki/spaces/SKB"},"labels":[],"projectKey":"EVTSD","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EVTSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"EVRYTHNG Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://evrythng.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fevrythng.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1.431.0&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhMGU2MjAzMDA2NjYxYTA2YTU0MWY3NmU4YmU0YzNmMjFkY2U4ZWVlM2NkMzBiMjYxMTVjNDM4NDE1NmYxMGQxIiwiaXNzIjoiamlyYToxMjgxOTc3MyIsImNvbnRleHQiOnt9LCJleHAiOjE1NjE0MzUwNzQsImlhdCI6MTU2MTQzNDE3NH0.tnh0kZbXaJNTj0oM23aOE3soxSfXJHChNwICTNXMN0M\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOjEyODE5NzczIiwiY29udGV4dCI6eyJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiRVZUU0QiLCJpZCI6IjE0MTAxIn19fSwiZXhwIjoxNTYxNDM1MDc0LCJpYXQiOjE1NjE0MzQxNzR9.qYpTNGHiDN6MbmGEIqGhdOsTKDINNC2Ff9oaLPj7YY4\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"EVTSD\\\",\\\"id\\\":\\\"14101\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"EVTSD\\\",\\\"project.id\\\":\\\"14101\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://evrythng.atlassian.net\",\n \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}